Technical Business Analyst (with Product Management Experience)
Job Title: Technical Business Analyst (with Product Management Experience)
Job Context:
CliqPack Limited is a multinational IT company at the forefront of digital transformation, delivering future-focused technology solutions to clients across various industries. As part of our continued growth, we are hiring a Technical Business Analyst with hands-on Product Management experience and working knowledge of AI tools and technologies.
This hybrid role is designed for a proactive, detail-oriented individual who can effectively bridge the gap between business needs, technical implementation, and product strategy. You will work closely with cross-functional teams—including developers, designers, QA, and stakeholders—to deliver innovative software solutions aligned with user and business goals.
Duties & Responsibilities:
- Collaborate with stakeholders to gather, analyze, and document business requirements and translate them into functional specifications.
- Plan, execute, and monitor software development projects, ensuring alignment with business goals, technical standards, and user expectations.
- Conduct detailed user needs analysis, workflow analysis, and system integration studies to identify areas for improvement.
- Design and maintain BPMN models (e.g., process flows, swimlane diagrams), BPDs, and prepare clear BRS, SRS, and use case documents.
- Create comprehensive User Stories and Acceptance Criteria to guide feature development.
- Work with UI/UX designers to create wireframes and prototypes for user validation.
- Perform Gap Analysis and Impact Assessments to ensure proposed solutions meet business requirements.
- Act as a liaison between stakeholders and technical teams to ensure clear understanding of scope, deliverables, and timelines.
- Lead and prioritize product backlogs, ensuring alignment with business value and user impact.
- Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) and contribute to sprint execution.
- Conduct user research, market analysis, and competitive benchmarking to support product decisions.
- Define and monitor product KPIs, success metrics, and user feedback.
- Coordinate and oversee UAT, documentation, and product releases.
- Perform hands-on product testing and support QA processes.
- Leverage AI tools (e.g., ChatGPT, GitHub Copilot, Notion AI) to enhance research, automation, content generation, and documentation.
- Recommend and implement AI-enhanced features and internal process improvements.
- Use AI/ML platforms for data-driven insights, forecasting, and decision support.
Educational Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or a related field. A Master’s degree is considered an advantage.
Experience Requirements:
- Minimum 4 years of experience as a Business Analyst in a software development environment.
- 1–2+ years of hands-on experience in Product Management or similar product-centric roles.
- Strong experience in preparing BPMN models, BRS, SRS, BPDs, use cases, analysis reports, and wireframes/prototypes.
- Proficiency with tools like JIRA, Confluence, Asana, Trello, Figma, Microsoft Project, etc.
- Skilled in SQL, Excel for data analysis.
- Hands-on experience with Lucidchart, Microsoft Visio, or similar for business process modeling.
- Familiarity with AI tools and platforms (e.g., Power Automate, Zapier with AI, ChatGPT).
- Proven ability to use AI for automation, summarization, data analysis, and competitive research.
- Strong analytical thinking, problem-solving skills, and communication skills.
Additional Requirement:
- Experience in SaaS, mobile apps, or enterprise digital transformation projects.
- Exposure to CRM, ERP, POS, Accounting, Real Estate, or Tender Management systems.
- Familiarity with Google Analytics, Mixpanel, or other analytical tools.
- Product Management certifications (e.g., CSPO, AIPMM, Pragmatic Institute) are a plus.
- Experience working with cross-border or offshore teams.
- Deep understanding of SDLC methodologies (Agile, Scrum, Kanban).
- Knowledge of software architecture, system integrations, and database concepts.
- Strong organizational skills with the ability to manage multiple projects.
- Awareness of AI ethics, data privacy, and responsible AI use.
- Fluency in spoken and written English is mandatory.
Compensation & Other Benefits:
- Weekly holidays: Friday and Saturday
- 2 Festival Bonuses annually
- Yearly Salary Review
- Travel and Mobile Allowance
- Opportunity to work with international clients and emerging technologies
Job Summary:
Location:
New DOHS, Mohakhali, Dhaka
Job Type:
Full-time (On-site)
Deadline:
June 20, 2025 12:00 am
Working Hours:
9.00 AM - 6.00 PM
Weekend:
Friday and Saturday
Salary:
BDT 50,000 – 60,000/month (based on experience and qualifications)
No. Of Vacancies:
1
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