IT Network, Security & Automation Engineer (Telecom + AI/ITSM Focus)

Network & Infrastructure Monitoring and Management

• Design, deploy, and manage secure and scalable telecom and IT network infrastructure (IP/MPLS, VoIP, LTE/5G, VPNs).
• Own end-to-end monitoring, performance tuning, and fault resolution using tools like SolarWinds HCO, Zabbix, Grafana, or Nagios.
• Define performance baselines, monitor key metrics, and proactively resolve anomalies and network/system degradation to maintain SLAs.
• Assist in the design and management of hybrid or cloud-native infrastructure environments on platforms like AWS, Azure, or Google Cloud.
  

ITSM, Automation & AI Integration

• Implement and manage IT Service Management (ITSM) processes including incident, change, problem, and asset management aligned with ITIL best practices.
• Administer and optimize SolarWinds Service Desk for tracking, automation, SLA enforcement, and service reporting.
• Integrate AI/ML capabilities into ITSM workflows for predictive analytics, anomaly detection, and intelligent routing.
• Automate operational processes through scripting (Python, Bash, PowerShell) and configuration management tools (Ansible, Puppet, etc.).
  

Cybersecurity & Compliance

• Establish and maintain network and IT security infrastructure including firewalls, VPNs, IDS/IPS, endpoint protection, WAF, and SIEM platforms.
• Conduct routine risk assessments, penetration tests, and incident response drills.
• Monitor and address real-time security alerts, intrusions, and unauthorized activities, ensuring rapid resolution.
• Ensure compliance with international standards and frameworks (ISO 27001, NIST, CIS, OWASP) and legal regulations (GDPR, HIPAA, CCPA).
  

Client Project Implementation & Support

• Act as a technical lead on client infrastructure and IT security projects—from requirements analysis to deployment and post-go-live support.
• Deliver seamless integration of monitoring, security, and ITSM solutions into client environments.
• Collaborate directly with client stakeholders and cross-functional teams to understand project goals, resolve issues, and ensure successful outcomes.
• Provide ongoing technical support and resolution of escalated incidents and change requests for client systems.
  

Team Collaboration & Coordination

• Serve as a liaison between local operations and international infrastructure partners, ensuring technical alignment, issue resolution, and knowledge sharing.
• Lead or contribute to technical documentation, training, and SOP development for internal and client-facing teams.
• Mentor junior team members and contribute to continuous service improvement.